Customer service representative salary in Massachusetts after taxes
The median customer service representative in Massachusetts earns $49,120 a year ($23.61 an hour). After 2026 taxes, that's about $39,286 a year, or $1,511.00 every two weeks.
Take-home pay at each pay level
| Pay level | Gross / year | Take-home / year | Per month | Every 2 weeks |
|---|---|---|---|---|
| 10th percentile | $35,440 | $29,041 | $2,420 | $1,116.96 |
| 25th percentile | $41,500 | $33,579 | $2,798 | $1,291.51 |
| Median | $49,120 | $39,286 | $3,274 | $1,511.00 |
| 75th percentile | $61,090 | $48,250 | $4,021 | $1,855.78 |
| 90th percentile | $74,880 | $57,740 | $4,812 | $2,220.76 |
The 10th percentile means 10% of customer service representatives in Massachusetts earn less than this. New hires usually start near the 10th–25th percentile.
Your exact paycheck
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Customer service representative take-home pay in other states
Massachusetts ranks #4 of 20 of the states we cover for median customer service representative take-home pay.
| State | Median gross | Take-home / year |
|---|---|---|
| Washington | $50,330 | $41,922 |
| California | $49,560 | $40,243 |
| New Hampshire | $47,300 | $40,186 |
| Massachusetts | $49,120 | $39,286 |
| New Jersey | $47,740 | $38,942 |
| New York | $48,000 | $38,482 |
| Alaska | $45,150 | $38,458 |
| Ohio | $45,610 | $37,845 |
| Illinois | $46,130 | $37,107 |
| Pennsylvania | $44,630 | $36,670 |
| Tennessee | $42,830 | $36,594 |
| Wyoming | $42,340 | $36,200 |
| Michigan | $43,950 | $35,877 |
| Virginia | $42,730 | $34,871 |
| South Dakota | $40,650 | $34,842 |
| Nevada | $40,560 | $34,770 |
| Florida | $40,440 | $34,674 |
| Texas | $40,420 | $34,657 |
| North Carolina | $40,240 | $33,395 |
| Georgia | $39,630 | $32,794 |
Questions
How much does a customer service representative make in Massachusetts after taxes?
The median customer service representative in Massachusetts earns $49,120 a year ($23.61 an hour) before tax, according to BLS data for May 2025. After 2026 federal and state taxes that's about $39,286 a year, $3,274 a month or $1,511.00 every two weeks for a single filer with no pre-tax deductions.
How many customer service representatives work in Massachusetts?
About 49,990, according to the BLS May 2025 estimates.
Wages: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics (OEWS), May 2025, statewide, all industries. BLS wages include tips and commissions, not overtime premiums or benefits. Take-home uses 2026 tax rules for a single filer paid every two weeks with W-4 defaults and no pre-tax deductions.
Sources
- BLS Occupational Employment and Wage Statistics, May 2025 (state data)
- IRS Publication 15-T (2026), Worksheet 1A and Annual Percentage Method tables
- SSA: 2026 Social Security wage base ($184,500)
- Massachusetts DOR, Circular M (effective Jan. 1, 2026), percentage method
- Massachusetts PFML 2026 contribution rates (employee share up to 0.46%)
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